Explore my work
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Boosting onboarding conversion
How might we improve onboarding conversion?
I helped the team boost conversion from 41% to 64%—a 23 pp (percentage‑point) lift—within six weeks. -
Scaling operations across Europe / Increasing trust and efficiency
How might we improve the efficiency of our delivery operations and allow for faster and accurate decision making? I reduced false positive alerts by aprox. 30% and reduced time-per-task and user-errors.
Service design | Research | Rapid prototyping
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Making map visualizations accessible
How might we enable operators to easily determine under-performant areas in an accessible way so that they can take corrective action and improve the cost of our deliveries?
Accessibility | Rapid prototyping and testing
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Creating an engaging onboarding experience
How might we create an onboarding application that will engage new employees before and after their start date?
Research | Rapid prototyping | Gamification
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Creating a fully customizable CMS platform
How might we enable our clients to shape and share their company culture throughout the onboarding process in order to engage new joiners?
User research | Design strategy | Design system
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Enhancing the Thoughtworks staffing experience
How might we enable for faster project staffing and match employees with opportunities they not only have the skills for but can stretch into?
Systemic change | Research | Facilitation
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Enhance package desirability through courier incentives
How might we ensure every package gets delivered on time and is desirable to couriers especially in high risk scenarios (bad weather, special events etc)?
Research | Rapid prototyping | Facilitation
Coming soon
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Creating a custom printing service for seniors
Coming soon